CRM Manager

We’re looking for an eager CRM Manager to join our growing retention team. Someone who lives and breathes customer journeys, knows the ins and outs of Klaviyo, and has the knack for turning data into loyalty.

You’ll be shaping and executing strategies for a variety of eCommerce clients, helping them make the most of every touchpoint with their customers. If segmentation, automation, and experimentation excite you as much as the creative side of campaigns, this role’s got your name written all over it.

The Role 📝

As a CRM Manager, you’ll be the go-to for all things email and SMS retention. You’ll balance strategy and execution, client conversations and creative collaboration.

No two days will be the same. One moment you’ll be mapping out a customer journey in Klaviyo, the next you’ll be presenting results and recommendations to a client. You’ll work closely with designers, copywriters, and account managers across the marketing team to make sure our campaigns look as good as they perform.

About You 🙌

• You're a natural communicator who builds trust quickly.

• You love spotting opportunities to test and iterate strategies.

• You're organised and detail-oriented.

• You're curious, collaborative, and creative.

• You see retention work as part of the bigger marketing picture.

• You love working with people: clients, creators, colleagues.
  

Skills / Qualities ✍️

• Minimum of 2 years of experience in CRM, lifecycle marketing, or email marketing (agency side preferred).

• Proficient in Klaviyo, or similar platforms.

• Skilled in segmentation, automation, and personalisation.

• Hands-on proficiency in email template creation and automation setup.

• Experience in managing email & SMS retention strategies (flows and campaigns).

• Confident in A/B testing and optimising strategies through experimentation.

• A natural communicator who can educate clients and colleagues alike.

• Strong organisational skills — you’ll be balancing multiple clients and projects.

• Up to speed on the latest retention trends and tech.

Bonus Points ⭐️

• Shopify experience.

• Knowledge of loyalty, referral, subscription, or review programs.

• Experience working with creative teams or briefing designers/copywriters.

• Client-facing experience: presenting ideas, results, and opportunities.

Salary Expectations: We appreciate that showing a salary indication is helpful for you to know whether it works with your personal circumstances, and it can be extremely frustrating to keep something so important so vague. But honestly? We’re in a position to consider a wide variety of experiences and salary levels for this role, so we’d rather discuss your experience and skills than try to set a salary bracket.

If you’re the best person for the role, then we’ll offer a salary that works.

What To Expect 👋

Fancy working somewhere a little bit… well, different?

We’re one of the top tier Shopify agencies in the UK - and for good reason. Our clients trust us to deliver beautiful, considered designs in Shopify, and to market them in the most cost-effective manner possible.

But we’re more than just our awards and statuses. We’re a team of close-knit individuals, with over 100 collective years at Kubix. For an agency that just celebrated its 10th birthday, we think that’s pretty epic. From our breakfast club to our Champions of the Week where we nominate those who have stood out to us during the 9-5, we believe that a happy workforce makes for happy work.

If you think you’d like to step into an office that puts its people first, then we’re excited to hear from you. We Never Stop Growing - Together.